Phone: 03 9486 5924

Management Guarantee

Our Guarantee

Our skilled and dedicated team are focused on providing a special level of service that will take the headaches out of property investment. Gone are the days when property management was simply about collecting rent. Changes in legislation and the level of service required by tenants and landlords have made property management a specialised division of real estate. The team at Spencer Woods offer a diverse range of skills and experience.

At Spencer Woods we understand the meaning of commitment and that it is simply not good enough to just talk about the service you will provide, after all talk is cheap. Spencer Woods guarantee to perform the following services for the duration of the time your property is being managed by our company:

We Guarantee
  • To respond to your telephone or enquiry within 24 hours
  • To reply to any fax or email enquiries within 48 hour
  • Not to make excuses, rather to come up with logical solutions
  • To provide you with a Comparative Market Analysis of the rental market value by comparing your property to other similar properties available for rent in the area
  • To broadly market your property to prospective tenants in local suburban newspapers, to include your property on our Available Rentals listing sheet, to list your property on property websites including the major websites.
  • Where allowable to erect a highly visible and visually appealing For Rent sign on your property to maximize enquiry.
  • To interview and qualify all prospective tenants prior to arranging an inspection of your property.
  • To carry out thorough tenant reference checks including tenant database checks
  • To sight photo identification for each and every applicant
  • To prepare detailed Condition Reports and where necessary Inventory lists as required
  • To thoroughly prepare all tenancy documentation in strict accordance with the Residential Tenancies Act
  • To collect all monies, including the required bond payment in advance prior to the issue of any keys to your property
  • To monitor rental arrears on a daily basis and to promptly issue the appropriate notices to tenants to keep rent payments current
  • To review your rent to market on an annual, or as required basis
  • To handle the maintenance of your property in a professional manner and in direct accordance with your instructions
  • To carry out final inspections in a vigilant manner and to finalise the administration of rental bond monies
  • To arrange FREE and no obligation Market Appraisals on your property upon request through our sales divisions.
  • To take care of things such as council rates, insurances, maintenance, etc in strict accordance with your instructions. This way you will have a detailed account of everything.
  • To act in accordance with the Residential Tenancies Act, Anti Discrimination Act, Privacy Act and other relevant legislation
  • To account to you for all rental income in direct accordance with your instructions
  • To administer all funds through a fully compliant and audited Trust Account
  • To use a highly systematized approach to property management use of checklists to minimize and where possible reduce errors.
  • To use the latest technology to ensure you always receive the highest levels of service
If we fail to act in direct accordance with this Service Guarantee you simply need to advise us in writing of the problem and to give us seven days to rectify the problem. In the event we fail to resolve the issue to your satisfaction they we agree to release you immediately from the agency agreement without notice.